Distinguish real IT support emails from impostors with Mailqor

Attackers frequently impersonate internal helpdesk agents to steal credentials. Mailqor provides all the context you need to spot bogus tickets before anyone resets a password or installs malware.

Verify the sender domain instantly

• Open the ticket email in Gmail/Outlook and click the Risk badge.
• Internal IT usually uses your corporate domain; any deviation (free-mail providers or similar typos) should raise an alert.
• Check Mailqor’s domain age and WHOIS notes to confirm it’s part of your organization.

Use the trusted sender badge for internal teams

• Mark official helpdesk addresses as trusted so future emails display the green badge.
• Add notes indicating which teams own which aliases (e.g., “support@company.com = IT; security@company.com = SOC”).
• If an email claiming to be IT lacks the trusted badge, escalate before following instructions.

Inspect SPF/DKIM/DMARC and headers

• Mailqor shows the protocol status directly in the badge.
• Internal mail should pass all three; a failure indicates spoofing or misconfiguration that deserves investigation.

Launch AI to analyze suspicious instructions

• Fake support tickets often request MFA codes, remote access installs, or urgent credential resets.
• Mailqor’s AI highlights these red flags, extracts every link, and points out mismatches between the sender and the referenced systems.
• Ask the AI if similar phrases appeared in previous legitimate tickets.

Check history for consistent behavior

• Real helpdesk queues produce regular verifications; Mailqor history reveals the pattern.
• If this is the first time an address appears, demand an internal confirmation before proceeding.

Share outcomes to educate staff

• Use Mailqor’s transcript and badge screenshots in onboarding sessions so new employees understand what a legitimate ticket looks like.
• Encourage employees to submit suspicious emails via the Mailqor badges so the security team sees the context.

FAQ

What if IT uses multiple tools?
List each official sending domain in Mailqor notes so employees know which ones are valid.

Can attackers reply within an existing ticket thread?
Yes, but Mailqor re-checks every opened email, so the counterfeit domain will still show up in the badge.

Does Mailqor protect mobile email apps?
The extension focuses on desktop Gmail and Outlook; mobile coverage is on the roadmap.